Policies and Procedures consulting service

The Quality Management System considered as set of processes which can be expressed in policies and procedures or in some industries have work instructions and/or SOPs (standard operating procedures) that concern with every part of development, starting with high-level goals and going all the way through day-to-day operations. It starts by defining quality: as a dynamic concept ultimately determined by customer expectations and satisfaction. As Quality Management System provides a framework for organization to create and maintain customer relationships by understanding the customer’s preferences and needs. Customer satisfaction is achieved by applying a well-established Quality Management System through the proper alignment of people, processes, and technology throughout the product lifecycle.

One of the world’s most broadly adopted standards for quality management systems, ISO 9001:2015, includes a series of quality principles frequently reflected in Quality Management System standards, such as customer focus, leadership, engagement of people, evidence-based decision making, and more. Nice to know that ISO 9001:2015 standards can be applied for all business types.

Organization should apply an interdisciplinary series of quality controls to achieve these principles. There are nine core elements of a Quality Management System should include quality objectives, a quality manual, organizational responsibilities, data management, and other practices. One of those elements is Policies and procedures which will we talk about it in that post 

Policy and procedure consulting service

Quality Management system concerns with all organization processes either internal or external processes as well as having in consideration group of Standards that should be followed during establishing the policies and procedures

When you begin creating a quality management system, the first step should be to draft a quality policy and follow it up with your objectives. 

Quality Policy

A quality policy can also be your company’s mission, values, or statement of principles. Once you’ve crafted this, you’re then able to set expectations across the organization, from executives and upper-level management to supervisors and employees.

When creating the policy, make sure it is both scalable and flexible in case ISO standards change or are updated and you need to make adjustments. A quality management system for startups may be helpful in the beginning, and as you grow, you’ll need one that expands with you.

Quality Objectives

The organization should identify the customer needs for products or services. Since the product is being developed, the organization may create a quality policy with a stated goal. So, we can then define a set of quality objectives which will lead to achieve the quality policy and fulfill customer needs

Quality Manual

A quality manual is defined as the first documentation of the quality management system. It states the whole Quality management System framework and the role of quality within the organization. ISO 9001 requirements for a quality manual prescribe that this document should:

• Describe the scope of the Quality Management System
• Detail the requirements of the Quality Management System standards
• Explain the organization’s quality policy and objectives
• List any elements of the Quality Management System which are excluded from the implementation by the organization
• Reference specific quality policies and procedures used within the organization
• Provide visual documentation of critical processes via flowchart

Policies and procedures 

The main Quality Management System approach to quality control is to establish standardized, replicable procedures for each process, department or section within the organization. Standards for quality management require organizations to identify and define all organizational procedures which use any resource to transform inputs into outputs. Every procedure should have responsibilities to be distributed on key persons who will implement the procedures to achieve outputs.

Initial efforts to define procedures should create a high-level picture of how procedures serve the organization and intersect with resources such as employees, machines, or technology. After identifying procedures, organization can begin to define standards and success metrics:

• Identify organizational procedures
• Define procedure standards
• Define Responsibilities
• Establish methods for measuring success
• Document a standardized approach to ensuring quality output
• Drive continual improvement

Why contracting with a consulting company for policies and procedures

Quality Management consulting company have the experience to ask questions and make required definite observations for organization business expressed into their processes. As they have the art of establishing underlying procedures suitable for each process or department. Accurate management company have the experienced team tailoring the procedures according to organization goals and complying quality management system standards at the same time.
We ensure that your organization policies and procedures are legally compliant, effective for your organization, and properly reflect the business philosophy, practices, values and actions of your organization as well as ensure policies compliance to ISO standards.
Our goal to facilitate the development and implementation of the business processes and supporting procedures that enable our clients to meet cost effective requirements, as well as facilitating the development and implementation of work processes that promote productivity and cost effective work environment.
Accurate Management seeks to leverage and integrate cross functional capabilities and resources to achieve cost effective solutions for your business.

Benefits of having Policy and Procedures Consulting Services 

Here are some of the important reasons:

1. Policies, practices and procedures of the organization can be communicated in a professional and easy to read document.
   
2. Provides guidelines to guide both present & future decision making.
   
3. New employees immediately understand company policies and procedures.
   
4. The organization needs documented method of maintaining fair and consistent treatments of employees.
   
5. Since employees sign for their handbook. It’s a great way to have receipt that the employee was aware of the organizational policies in the event of a complaint.
   
6. Development of terms that can be used as a reference in the development and implementation of a procedure.
   
7. A clear definition of provider and user responsibilities.

Policy and procedure consulting service by Accurate management

We in Accurate Management help organizations to build and develop effective compliant procedures through the following:

• Key Persons Meetings:

Our team organize and conduct meetings with key persons of each department in the organization, setting the list of daily and periodical procedures as well as defining responsibilities and related timelines.

• Writing tailored Procedures complying with Quality Management System Standards:

After taking all required steps and details related to each procedure, our team can tailor the required procedure in the light of Quality Management Standards, then specify responsibilities and timelines in an organized clear way.

Our manner in writing procedures is comprehensive and easily understandable to everyone inside the organization, which help any person reading the procedures knows the requirements without need for an explanation from the key person or process owner.

• Setting KPIs (Key Performance Indicators):

Each procedure should have definite outputs which will satisfy customer needs as well as comply with quality standards and aim to fulfil organizational strategy and objectives at the same time. So, we can measure all of that through setting out number of Key performance indicators per each procedure and assign the percentage of desired target per each indicator.

• Building required documentation system

Each procedure should have specific documentation to be used throughout implementing the procedures which will be important to evidence the implementation of such procedure.

Our team in Accurate Management have the experience with defining the list of forms and records required per procedure and define the frequency of using them as well as the way and time of keeping them to used as evidence for implementation.

Using simple and few documentations will be easier and more accessible of procedure users and will encourage the to do the documentation as required.

• Staff training on implementing procedures:

We will provide a comprehensive training for the organization staff on how to build, understand and implement the procedure they will be responsible for. This will be very useful to the key person to be encouraged for implementing the quality management system as they will know the importance of doing that during the training and benefits that they will gain when implementing procedures as required.

Why choose Accurate management for management consulting

Because we have experience in preparing policies and procedures related to quality systems for organizations in various fields and in both Arabic and English languages, as we care about the details of each department in the organization and our goal is to bring organizations to comply with the applied quality system, which also leads to the success of our company Accurate Management to reach its goal by applying the quality system in the organization.

What distinguishes us is that we conduct a periodic Audit plan on the policies and procedures applied in the organization to ensure compliance with them, as well as to identify the points of improvement required for each procedure or policy, which makes it appropriate for the activities and operations of the organization and also makes it a means to achieve the objectives of the organization in an accurate and fast way because it is developed and followed up in correct ways from the beginning and this What makes the organization ahead of other organizations in a short time and with high efficiency.